Transparent
Conditions

KNOCK LOGISTICS LLC is committed to providing exceptional service to all our clients. Our return policy is designed to ensure fairness and transparency in all our logistics operations.

This policy applies to all services provided by KNOCK LOGISTICS LLC, including freight shipping, warehousing, and customs clearance services.

By engaging our services, you agree to the terms and conditions outlined in this return policy.

Claims for damaged or lost shipments must be filed within 30 days of the scheduled delivery date.

For warehousing services, inventory discrepancy claims must be submitted within 15 days of receiving the inventory report.

Late claims may not be processed unless exceptional circumstances are documented and approved by management.

Step 1: Contact our customer service team via email at info@dittogood.com or call +1 747 257 6605.

Step 2: Provide your shipment tracking number, invoice number, and detailed description of the issue.

Step 3: Submit supporting documentation including photos, receipts, and any relevant correspondence.

Step 4: Our team will review your claim within 5-7 business days and provide a resolution timeline.

Step 5: Once approved, refunds or credits will be processed according to the terms agreed upon.

Approved refunds will be processed within 14 business days of claim approval.

Refunds will be issued to the original payment method used for the service.

Partial refunds may be issued for partial service failures or delays beyond our control.

Service fees and third-party charges (customs duties, insurance, etc.) are non-refundable unless explicitly covered by our liability policy.

In cases of warehousing services, refunds are prorated based on the unused portion of the contracted period.